Bulk disposable vapes for individuals, shops and distributors Delivery coverage extends throughout Europe Bank transfer — 5% off your order total Credit and debit cards accepted Pay with Trustly Bancontact available in Belgium BLIK and PayU in Poland and the Czech Republic Alipay payments accepted Bulk disposable vapes for individuals, shops and distributors Delivery coverage extends throughout Europe Bank transfer — 5% off your order total Credit and debit cards accepted Pay with Trustly Bancontact available in Belgium BLIK and PayU in Poland and the Czech Republic Alipay payments accepted
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IMPORTANT DISCLAIMER: Adult products only. Do not buy if you are under the legal age in your country. Products must not be used with illegal substances.

Returns & Refunds

This page covers cancellations, refunds and returns for VapeCribe wholesale orders. Shipping carriers, transit times and tracking are on the Shipping page.

Cancel or refund before dispatch

Within 24 hours of ordering

You may request a full refund within 24 hours of placing the order, provided the order has not yet been dispatched. Contact us as soon as possible so we can stop processing.

More than 24 hours after ordering

After 24 hours, the order is usually being prepared for dispatch. A full refund is then no longer available. If the parcel has not been handed to the carrier yet, we may offer a partial refund of up to 50% of the order value, because recall and handling costs already apply.

After the tracking number is issued

Once the shipment is with the carrier and you have a tracking number, the order is not eligible for a standard cancellation refund. Exceptions below still apply for loss, damage, confirmed quality faults, or customs detention with no release.

Returns after delivery (15 days)

You may request a return within 15 days of delivery. To be eligible, items must be unused, in the same condition as received, with original packaging and proof of purchase (your order number is enough).

Opened or used disposables, e-liquids and pods are not accepted for change-of-mind returns. Do not send goods back until we have confirmed the return—parcels returned without approval may not be accepted.

If the return is approved, we will tell you where to send it and what to include. Return shipping for change-of-mind returns is the buyer’s responsibility unless we say otherwise in writing.

Damaged, lost, wrong or faulty items

Every order is insured in transit. If a parcel is lost or damaged in shipping, tell us and share what you can (tracking status and photos of the damage). After we confirm the claim, you can choose a refund or a replacement shipment.

The same applies if we sent the wrong product, fewer units than ordered, or an item with a clear factory fault. Email us your order number and photos of the problem. We will replace the goods or refund you, and we pay the shipping for the replacement or any return we ask you to make.

Customs detention

We ship DDP on the routes we serve. If a package is still detained by customs and cannot be released, we will issue a full refund.

Wrong address, refusal or unclaimed parcels

If a parcel is returned because of an incorrect address, refusal of delivery, or because it was left unclaimed, return and re-shipping fees apply, as described on the Shipping page. Those costs sit with the buyer when the cause is on the buyer’s side.

How refunds are paid

Approved refunds go back by the original payment method where the provider allows it. Timing depends on your bank or payment provider after we release the refund.

How to request a refund or return

Email [email protected] or use the WhatsApp button on the site. Include:

  • Order number
  • What you need (cancel, refund, return, or claim)
  • Photos for damage, shortage or quality issues

We will confirm next steps before you post anything back.