Shipping
VapeCribe ships wholesale orders from a China warehouse or from European warehouses in Germany, Spain, France and Italy—whichever has live stock for each SKU. The same network also serves Japan.
Where your order ships from
We do not lock every order to a single country. When you place an order, we allocate lines against current stock:
- China warehouse
- European warehouses in Germany, Spain, France and Italy
A mixed cart may ship from more than one origin if that is how the stock sits. Japan-bound orders use the same warehouse network.
Order processing
After payment is confirmed, we process and hand over orders for dispatch within 2 business days.
Carriers
We ship with DHL, UPS, DPD and dedicated freight lines, depending on origin, destination and carton size. The carrier on your label is shown with the tracking number once the parcel is on its way.
Delivery timeframes
Transit times are estimates after dispatch and can vary with customs queues and local delivery conditions:
- Europe warehouse → Europe: about 2–5 days
- China warehouse → Europe: about 7–15 days
- To Japan: about 2–7 days
If you need a firmer ETA for a large or mixed carton, email us before you finalise the order.
DDP delivery
All destinations we serve ship on a DDP (Delivered Duty Paid) basis. Duties and formal import clearance for the shipment are handled so you are not asked to pay customs charges on arrival for covered wholesale deliveries.
Shipping costs
Delivery is free on orders placed with VapeCribe. You do not pay a separate shipping fee at checkout.
Tracking
Every order gets a tracking number after dispatch. Use our order status page to look up your shipment. If anything looks stuck, contact us with your order number.
Insurance
We insure every shipment. If a parcel is lost or arrives damaged, we resolve it by refund or reship—whichever you prefer—once the claim is confirmed.
Wrong address, refusal or return to sender
If a parcel comes back because of an incorrect address, refusal of delivery, or because it was left unclaimed, return and re-shipping fees apply. Please double-check the delivery address before you confirm the order.
Delivery delays
Most orders move inside the windows above. Peak seasons, carrier disruptions or local checks can add time. Track the consignment first; if the status has not moved for longer than expected, reach out and we will chase it with the carrier.
Questions about shipping
Email [email protected] or use the WhatsApp button on the site. Include your order number when you already have one.